These Terms of Service cover the painting work we perform for you. They apply when you accept a proposal from Your Paint Expert LLC. For rules covering this website, text messages, and promotions, see our Terms and Conditions.
Who We Are
Your Paint Expert LLC is a residential painting company serving Raleigh, North Carolina and the Triangle. Reach us at (904) 347‑8671 or [email protected].
Estimates and Proposals
Estimates are free and carry no obligation. Every proposal follows an in-person walkthrough and describes the scope of work, the surfaces included, the products we will use, and the price. Estimates are valid for the period stated on the proposal. Work outside the written scope is not included in the quoted price.
Changes to the Work
If you add rooms, surfaces, colors, or repairs after work begins, we price the addition in writing before proceeding. Added scope may affect the schedule.
Color Selection and Approval
Final color and sheen choices are yours. A color can look different on a sample card, on a screen, and on your walls under your lighting, so we recommend approving a physical sample on site. Repainting after an approved color is applied is billed as additional work.
Your Responsibilities
Please provide clear access to work areas on scheduled days, secure pets, and point out fragile or valuable items. We cover and protect floors, furniture, and fixtures, but we ask that irreplaceable items be moved or stored by you before we start.
Weather and Schedule Delays
Exterior work depends on temperature and moisture. Surfaces need to stay above 34 degrees for at least 24 hours after application, so we reschedule exterior days when weather would compromise the finish. We work consecutive days until the job is done, with weather as the one exception.
Workmanship
Work is performed as described in the written estimate. The scope, surfaces, and products listed in your proposal define what is included, and any terms specific to your project appear on your proposal.
Cancellation
You may cancel or reschedule by calling or emailing us. If you cancel after project-specific materials have been purchased or custom mixed, those costs may be deducted from any deposit you have paid.
Project Photography
We often photograph our work for our portfolio, website, and social media. Photos show the work itself, not identifying details about your family. Tell us if you would prefer we not photograph your project and we will note it on your file.
Payment
Invoices are due on receipt unless your proposal states otherwise. Accepted payment methods appear on your invoice.
Limitation of Liability
Our liability for any claim arising out of a project is limited to the amount paid for that project, and we are not liable for indirect or consequential damages. Nothing here limits liability that cannot be limited under applicable law.
Governing Law
These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute about our work or these terms will be handled in the state or federal courts located in Florida, and you agree to the jurisdiction of those courts.
Questions
Your Paint Expert LLC
Raleigh, NC